This is Derek Hatchard's blog. The general theme around here is "improving experiences" which includes managing technology, user experiences, life hacking, and some business related stuff. Derek has a software development blog at ardentdev.com, is co-founder of the product review site wellrated.com, and runs Crowd Space (a management tool for people, lists, and events).

Did You Just Insult Me? (Crossing the Line)

In the retail world, a playful / joking manner can be endearing and make customers feel comfortable in your shop or when interacting with your business by phone or email.  But there is a line easily crossed (and of course it’s different for each customer).  Today the cheerful shopkeeper down the road pushed things a bit far IMHO.  Of course he’s looney so I’ll forgive him for it.

The question on my mind is:  How do you instill a culture of joviality in a company while also ensuring you stay safely away from that line?


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