Category: General

It is OK to Hate Your Customers

Obviously it is OK to hate your customers because so many companies clearly do, and they do so actively.  Want proof?  Test the limits of their "friendly customer service."  Be a little bit annoying or high maintenance or disagreeable. You might want to be cautious and experiment with a company that sells a product or service you can live without. … Read more →

Pay Attention: The World is Changing

A digital native is a person for whom digital technologies already existed when they were born, and hence has grown up with digital technology such as computers, the Internet, mobile phones and MP3s. The world is changing and you need to pay attention to an important trend:  digital natives are not very good at paying attention.  Neither are those… Read more →

Writing for the Internet Generation

You won’t read most of what I write in this post.  You will most likely skim it and at best read half of the content (on average). In May 2008, usability guru Jakob Nielson published his analysis of web usage data borrowed from a research study.  I recommend you read it after this article.  Here’s the big stunning quote: Obviously,… Read more →

When Does Quality Matter?

"A job worth doing is worth doing well" This past week I received a book of coupons in the mail from local businesses.  I believe in supporting local business, especially locally owned and owner-operated businesses, so I flipped through it.  One coupon caught my eye.  It was for a business I had not heard of before and it looked like… Read more →

The Usability of No Results

Have you heard the expression "URLs are dead"? Web users don’t remember URLs anymore. We search for what we need. This is a boon for Google, Microsoft (Live), Yahoo, et al because they can sell advertising space beside the search results. Unfortunately the state of search on individual sites isn’t quite as evolved as the highly tuned general-purpose search engines.… Read more →

The Netbook Resolution Conundrum

I just had my first conversation about accommodating netbook screen resolutions for a RIA (Rich Internet Application) prototype. Netbooks are those little laptops showing up in every electronics store on the planet (e.g., Lenovo IdeaPad, Asus Eee PC, Acer Aspire One, Dell Mini,  HP Mini). According to The Channel Wire, the "netbook market grew by more than 160 percent quarter-on-quarter… Read more →