http://derekhat.com/it-is-ok-to-hate-your-customers/ On Improving Experiences Mon, 30 Aug 2010 14:36:09 -0300 http://wordpress.org/?v=2.8.6 hourly 1 http://derekhat.com/it-is-ok-to-hate-your-customers/comment-page-1/#comment-52729 Darryl Skeard Wed, 17 Jun 2009 01:18:31 +0000 http://derekhat.com/it-is-ok-to-hate-your-customers/#comment-52729 Dude, they wouldn't have gotten that sale from me. I would have walked (I might even have waited for the clerk to come and unlock the cabinet and then walked out -- is that evil?). But, I don't have kids at home waitn' on that XBox, so it would be easier for me. Then again, I'm a pissy customer when I don't like how I'm treated. I've walked out of restaurants, fired cell phone companies, insurers, financial advisors, even banks. Its a fair bit of trouble to fire a bank. You have to transfer your checking account, bank accounts, mortgage, student loan, line of credit. But I've done that twice. I really think more people should penalize companies when they don't get the service they pay for (though not necessarily taking it to the extremes I do). The more people who, like you, stay away when the service is bad, the higher the cost of the lost business, vis a vis better pay, training or working conditions for their staff, or better attention to quality. Sorry for the long comment. I guess you have touched a nerve with this topic:) Dude, they wouldn’t have gotten that sale from me. I would have walked (I might even have waited for the clerk to come and unlock the cabinet and then walked out — is that evil?). But, I don’t have kids at home waitn’ on that XBox, so it would be easier for me. Then again, I’m a pissy customer when I don’t like how I’m treated. I’ve walked out of restaurants, fired cell phone companies, insurers, financial advisors, even banks. Its a fair bit of trouble to fire a bank. You have to transfer your checking account, bank accounts, mortgage, student loan, line of credit. But I’ve done that twice. I really think more people should penalize companies when they don’t get the service they pay for (though not necessarily taking it to the extremes I do). The more people who, like you, stay away when the service is bad, the higher the cost of the lost business, vis a vis better pay, training or working conditions for their staff, or better attention to quality. Sorry for the long comment. I guess you have touched a nerve with this topic:)

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