Comments on: What is Your Customer Service Ethos? http://derekhat.com/what-is-your-customer-service-ethos/ On Improving Experiences Tue, 16 Mar 2010 14:17:25 -0300 http://wordpress.org/?v=2.8.6 hourly 1 By: Mike http://derekhat.com/what-is-your-customer-service-ethos/comment-page-1/#comment-10 Mike Wed, 18 Oct 2006 20:10:43 +0000 http://www.derekhat.com/index.php/2006/10/17/what-is-your-customer-service-ethos/#comment-10 I went into a Rona a few weeks back with an MSDN Developer Expert blue vest on and I had to take it off after being approached by three people asking for paint advice. I figure "Sorry I don't work here" is a better answer than "Here, try this can" when I have no idea if it's suitable or not. :) I have yet to encounter a store that has found the sweet spot between "Can I help you?" when I'm just browsing and "Where are the people who work here?" when I want to find something quickly. If that could be bottled, it could make a fortune (along with scissors that only cut grey hair). I went into a Rona a few weeks back with an MSDN Developer Expert blue vest on and I had to take it off after being approached by three people asking for paint advice. I figure “Sorry I don’t work here” is a better answer than “Here, try this can” when I have no idea if it’s suitable or not. :)

I have yet to encounter a store that has found the sweet spot between “Can I help you?” when I’m just browsing and “Where are the people who work here?” when I want to find something quickly. If that could be bottled, it could make a fortune (along with scissors that only cut grey hair).

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